Shipping policy

Shipping Policy

At R&S Fusion, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed after they have been confirmed.
  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping Areas

We currently deliver across Pakistan.

If international shipping becomes available, this policy will be updated accordingly.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, you may receive shipment updates through our courier partner.

If you have any questions regarding your order status, please contact our customer support team.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your phone number is active and reachable.
  • Someone is available to receive the package.

Failure to receive the package after multiple delivery attempts may result in the order being returned.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

Please ensure that the exact payment amount is available at the time of delivery whenever possible.

8. Delayed Deliveries

While we work with trusted courier services, delays may occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • High shipment volumes
  • Remote delivery locations
  • Courier operational issues

We appreciate your patience and understanding in such situations.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

R&S Fusion is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

10. Damaged or Lost Packages

If your order arrives damaged or if you believe your package has been lost during transit, please contact us within 48 hours of the expected delivery date.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged package or product (if applicable)
  • A brief description of the issue

Our team will investigate the matter and assist you with an appropriate solution.

11. Contact Us

If you have any questions about shipping or delivery, please contact us.

R&S Fusion

Address:
Ahmedpuri Gate, Bahawalpur 63100, Pakistan

Email:
randsfusion@gmail.com

Phone / WhatsApp:
+92 309 9400110